1. Introduction

These terms and conditions shall govern the sale and supply of downloadable eBooks through our website, and the use of those eBooks.

You will be asked to give your express agreement to these terms and conditions before you place an order on our website.

Any statutory rights that you may have as a consumer are not affected by these terms and conditions.

2. Interpretation

In these terms and conditions:

  • “we” means Hybrid Analytica Consulting Pte Ltd (and “us and “our” should be construed accordingly);
  • “you” means our customer or prospective customer under these terms and conditions (and “your” should be construed accordingly);
  • “eBooks” means those eBooks that are available for purchase on our website; and “your eBooks” means any such eBooks that you have purchased through our website (including any enhanced or upgraded version of the eBooks that we may make available to you from time to time).

3. Order process

The advertising of eBooks on our website constitutes an “invitation to treat” rather than a contractual offer.

No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out in this Section 3.

To enter into a contract through our website to purchase downloadable eBooks from us, the following steps must be taken: you must add the eBooks you wish to purchase to your shopping cart, and then proceed to the checkout; if you are a new customer, you must then create an account with us and log in; if you are an existing customer, you must enter your login details; once you are logged in, you must consent to the terms of this document; you will be transferred to our payment service provider’s website, and our payment service provider will handle your payment; we will then send you an initial acknowledgement; and we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.

4. Prices

Our prices are quoted on our website.

We will from time to time change the prices quoted on our website, but this will not affect contracts that have previously come into force.

All amounts stated in these terms and conditions or on our website are stated inclusive of VAT if applicable.

5. Payments

You must, during the checkout process, pay the prices of the eBooks you order.

Payments may be made by any of the permitted methods specified on our website from time to time.

6. Licensing of eBooks

We will supply your eBooks to you in the format or formats specified on our website, and by such means and within such periods as are specified on our website.

Subject to your payment of the applicable price and compliance with these terms and conditions, we grant to your a [worldwide, non-expiring, non-exclusive, non-transferable] licence to make any use of your eBooks permitted by Section 6.3, providing that you must not in any circumstances make any use of your eBooks that is prohibited by Section 6.4.

The “permitted uses” of your eBooks are:

  • downloading a copy of each of your eBooks;
  • making, storing and viewing copies of your eBooks on not more than 3 desktop, laptop or notebook computers; and making, storing and viewing copies of your eBooks on not more than 3 eBook readers, smartphones, tablet computers or similar mobile devices.

The “prohibited uses” of your downloads are:

  • the publication, sale, licensing, sub-licensing, renting, transferring, transmission, broadcasting, distribution or redistribution of any eBook (or part thereof) in any format;
  • the editing, modification, adaptation or alteration of any eBook (or part thereof), and the creation of any derivative work incorporating any download (or part thereof);
  • the use of any eBook (or part thereof) in any way that is unlawful or in breach of any person’s legal rights under any applicable law, or in any way that is offensive, indecent, discriminatory or otherwise objectionable;
  • the use of any eBook (or part thereof) to compete with us, whether directly or indirectly;
  • any commercial use of any eBook (or part thereof); and the circumvention or removal of, or any attempt to circumvent or remove, the technological measures applied to any eBook for the purpose of preventing unauthorized use.

You warrant to us that you have access to the necessary computer systems, media systems, software and network connections to receive and enjoy the benefit of your eBooks.

All intellectual property rights and other rights in the eBooks not expressly granted by these terms and conditions are hereby reserved.

You must retain, and must not delete, obscure or remove, copyright notices and other proprietary notices on or in any eBook.

The rights granted to you in these terms and conditions are personal to you, and you must not permit any third party to exercise these rights.

If you breach any provision of these terms and conditions, then the licence set out in this Section 6 will be automatically terminated upon such breach.

You may terminate the licence set out in this Section 6 by deleting all copies of the relevant eBooks in your possession or control.

Upon the termination of a licence under this Section 6, you must, if you have not previously done so, promptly and irrevocably delete from your computer systems and other electronic devices all copies of the relevant eBooks in your possession or control, and permanently destroy any other copies of the relevant eBooks in your possession or control.

7. Guarantee: cancellation right for all customers

This Section 7 applies to all our customers that purchase any eBook under these terms and conditions.

If, within 7 days following the purchase of any eBook, you notify us in writing that you require a refund and confirm to us in writing that have irreversibly deleted all the relevant files and derivatives thereof:

  • we will refund the corresponding payment to you within a reasonable time;
  • your licence to use the eBook will automatically terminate,

subject to the express terms of this Section 7.

The guarantee set out in this Section 7 is subject to the following limitations:

  • the rights under this Section 7 may only be exercised by a customer in relation to one purchase in each calendar year; and we reserve the right not to provide a refund under this Section 7 if we reasonably suspect that the refund request amounts to an abuse of this guarantee.

We will usually refund money using the same method used to make the payment.

Any statutory rights that you may have as a consumer are not affected by these terms and conditions.

8. Distance contracts: cancellation right for consumers

This Section 8 applies if and only if you offer to contract with us, or contract with us, as a consumer – that is, as an individual acting wholly or mainly outside your trade, business, craft or profession.

You may withdraw an offer to enter into a contract with us through our website, or cancel a contract entered into with us through our website, at any time within the period:

  • (a) beginning upon the submission of your offer; and ending at the end of 14 days after the day on which the contract is entered into,

subject to Section 8.3. You do not have to give any reason for your withdrawal or cancellation.

You agree that we may begin the provision of eBooks before the expiry of the period referred to in Section 8.2, and you acknowledge that, if we do begin the provision of eBooks before the end of that period, you will lose the right to cancel referred to in Section 8.2.

In order to withdraw an offer to contract or cancel a contract on the basis described in this Section 8, you must inform us of your decision to withdraw or cancel (as the case may be). You may inform us by means of any clear statement setting out the decision. In the case of cancellation, you may inform us using the cancellation form that we will make available to you. To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right to cancel before the cancellation period has expired.

If you cancel an order on the basis described in this Section 8, you will receive a full refund of the amount you paid to us in respect of the order.

We will refund money using the same method used to make the payment, unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of the refund.

We will process the refund due to you as a result of a cancellation on the basis described in this Section 8 without undue delay and, in any case, within the period of 14 days after the day on which we are informed of the cancellation.

9. Warranties and representations

9.1 You warrant and represent to us that:

  • you are legally capable of entering into binding contracts;
  • you have full authority, power and capacity to agree to these terms and conditions; and all the information that you provide to us in connection with your order is true, accurate, complete, current and non-misleading.

We warrant to you that your eBooks will be supplied to you with reasonable care and skill.

All of our warranties and representations relating to eBooks are set out in these terms and conditions. To the maximum extent permitted by applicable law and subject to Section 10.1, all other warranties and representations are expressly excluded.

10. Limitations and exclusions of liability

10.1 Nothing in these terms and conditions will:

  • limit or exclude any liability for death or personal injury resulting from negligence;
  • limit or exclude any liability for fraud or fraudulent misrepresentation;
  • limit any liabilities in any way that is not permitted under applicable law; or exclude any liabilities that may not be excluded under applicable law, and, if you are a consumer, your statutory rights will not be excluded or limited by these terms and conditions, except to the extent permitted by law.

The limitations and exclusions of liability set out in this Section 10 and elsewhere in these terms and conditions:

  • are subject to Section 10.1; and govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

We will not be liable to you in respect of any loss or corruption of any data, database or software.

We will not be liable to you in respect of any special, indirect or consequential loss or damage.

You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

Our aggregate liability to you in respect of any contract to provide services to you under these terms and conditions shall not exceed the total amount paid and payable to us under the contract.

11. Variation

We may revise these terms and conditions from time to time by publishing a new version on our website.

A revision of these terms and conditions will apply to contracts entered into at any time following the time of the revision, but will not affect contracts made before the time of the revision.

12. Assignment

You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions [ – providing, if you are a consumer, that such action does not serve to reduce the guarantees benefiting you under these terms and conditions].

You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

13. No waivers

No breach of any provision of a contract under these terms and conditions will be waived except with the express written consent of the party not in breach.

No waiver of any breach of any provision of a contract under these terms and conditions shall be construed as a further or continuing waiver of any other breach of that provision or any breach of any other provision of that contract.

14. Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

15. Third party rights

A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

The exercise of the parties’ rights under a contract under these terms and conditions is not subject to the consent of any third party.

16. Entire agreement

Subject to Section 10.1, these terms and conditions [, together with [our download licence agreement],] shall constitute the entire agreement between you and us in relation to the sale and purchase of our downloads and the use of those downloads, and shall supersede all previous agreements between you and us in relation to the sale and purchase of our downloads and the use of those downloads.

17. Law and jurisdiction

These terms are governed by and shall be construed in accordance with the laws of the Republic of Singapore.

Any dispute arising out of or in connection with this agreement must be submitted for mediation at the Singapore Mediation Centre (SMC) in accordance with SMC’s Mediation Procedure in force for the time being. Either/any party may submit a request to mediate to SMC upon which the other party will be bound to participate in the mediation within 45 days thereof. Every party to the mediation must be represented by senior executive personnel, of at least the seniority of a Head of Department or its equivalent, with authority to negotiate and settle the dispute. Unless otherwise agreed by the parties, the Mediator(s) will be appointed by SMC. The mediation will take place in Singapore in the English language and the parties agree to be bound by any settlement agreement reached.

18. Statutory and regulatory disclosures

We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our website. We recommend that you consider saving a copy of these terms and conditions for future reference.

These terms and conditions are available in the English language only.

19. Our details

We are Hybrid Analytica Consulting Pte Ltd, a company registered in Singapore, trading as Hybrid Analytica Consulting Pte Ltd. Our unique entity number is 202207472Z and our registered office is at 112 Robinson Road, #03-04, Robinson 112, Singapore 068902.

You can contact us by emailing us at enquiries@hybridanalytica.com.sg or writing to us at 112 Robinson Road, #03-04, Robinson 112, Singapore 068902.

If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you have provided to us.

When we use the words “writing” or “written” in these terms, this includes emails.